FAQs

All Discover Mobility products are eligible for VAT relief, provided you meet the criteria outlined by HMRC for disability or long-term illness.

When placing your order, you will be given the option to declare your eligibility for VAT relief during checkout. There is no need for medical evidence or a doctor’s note, just confirm that you meet the eligibility requirements.

The range of our products varies depending on the model and battery size. Our scooters and wheelchairs typically offer a range between 10 miles to 20 miles on a single charge. Please check the specific product page for detailed information on battery life and range.

We offer a wide range of mobility products designed to suit various user needs and preferences. Whether you're looking for a compact, foldable wheelchair or a robust, all-terrain scooter, we have options for different lifestyles, mobility requirements, and comfort levels. Our team is happy to offer guidance if you're unsure which product is right for you.

Yes, all of our products come with a one year manufacturer warranty. Please refer to our warranty policy for more information.

We want you to be fully satisfied with your purchase. If you change your mind within 14 days of receiving your product, you can return it for a refund or exchange, provided it is unused and in its original condition. For more details, please refer to our Returns policy.

Delivery times vary depending on the product and your location. We dispatch orders Monday to Friday, orders placed before midday are dispatched the same working day. For specific delivery estimates, please refer to the checkout page or contact our customer service team. We offer delivery across the UK, and free delivery is available for selected products. For more details, please refer to our Delivery policy.

We understand that you may require to put some time aside, or seek help, to accept the delivery, unbox and set up your Discover Mobility product. That’s why we offer a scheduled delivery service for all of our products. Simply choose the day you’d like your item to be delivered, and we’ll make sure you’ll receive it when it suits you.

Currently, we offer support and consultations to help guide you in choosing the right product. Our trained team will provide you with all of the information you need to help make the right choice when buying a Discover Mobility product.

Yes, we provide comprehensive aftercare and customer support for all our products. If you need assistance with assembly, troubleshooting, or maintenance, our team is available to help. You can reach us by phone or email for any post-purchase support.

Once an order is placed, we aim to process it quickly. However, if you need to make changes, please contact us as soon as possible. We will do our best to accommodate any modifications to your order before it is dispatched.

Yes, many of our mobility scooters and electric wheelchairs are designed for both indoor and outdoor use, with features such as all-terrain tyres, high-capacity batteries, and powerful motors. Please refer to the specific product details for information on its suitability for outdoor environments.

If you have any questions, you can reach us by phone, email, or through our contact form on the website. Our customer service team is available to assist you with any queries about products, orders, or aftercare. We’re here to help make your mobility experience as smooth and comfortable as possible.